engagement (1000 lives).
The NHS uses patient stories to inspire: this helps to arrest both mind and heart whiles making good changes and look at thing otherwise. to educate, by changing the future of our healthcare to acknowledge that both partner and patient are equal to equip the workforce to appropriate skills. in addition, patient stories help to engage media to shift the negative aspect to balance, to promote what is good as well as bringing the NHS to the local communities (1000 lives).
In view of Berglund et al. (2012) patient normally tell their stories according to whatever service they have received in a healthcare environment, being it good or bad to fight for their right.